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BidRocket, LLC

Privacy Policy

Updated July 18, 2019

BidRocket, LLC considers the privacy and personal information of all our users to be the utmost importance. This Privacy Policy applies to the www.bidrocket.com website and is the exclusive source of our privacy practices. BidRocket, LLC partners and affiliates may have privacy practices, data collection, storage, and policies that differ from the privacy policy articulated here.

BidRocket, LLC may update this Privacy Policy periodically. Changes will be notified by posting the date of the last change or amendment at the top of this page. Users agree that this method of notice is sufficient and that users are responsible for checking the Privacy Policy to see if updates or changes have been made.

As is true of most web-based platforms, BidRocket, LLC collects certain information when users or guests access our website. This information may include(s): (i) IP addresses, (ii) domain servers, (iii) types of hardware accessing the website, (iv) types of web browsers used to access the website, (v) referring and exit pages, (vi) data about usage patterns. Information of this type ("Touchpoint Data") is anonymous information that does not personally identify users or guests but is helpful for us to improve the business performance and user experience.

In order for users to make financial payments and donations through the BidRocket platform, users must register by providing information that personally identifies those accessing the site ("Personal Information"). Personal Information may include, but is not limited to, contact data such as name, address, email address, cell phone number, organization name, etc

BidRocket, LLC may use cookies to collect traffic data related to the website. BidRocket may or may not use third parties to integrate cookies on user devices to compile non-personally identifiable information which will provide aggregated statistical information about usage of, or traffic to, the website.

At times we may use third parties to gather information on how users and others are accessing and experiencing the website. The information may be used to optimize the performance of the website. We may also use cookies to serve ads through third party ad network services to people who have visited our website. Users' browsers likely contain controls for deleting or disabling cookies; however, user experiences on the website may be impacted if cookies are disabled.

Except as otherwise provided in this Privacy Policy, BidRocket, LLC will keep user information private and will not share it with other third parties unless such disclosure is necessary to: (i) comply with a court order or other legal process, (ii) to protect our rights or property, or (iii) to enforce our Terms of Service.

Users should be aware that BidRocket, LLC takes reasonable precautions to safeguard the personal information of users but that no amount of protection can guarantee its security.

BidRocket, LLC may utilize user information in a variety of ways including: to send invoices, or receipts, to send updates about the website, to send updates about activity on the website, to send newsletters, to administer accounts, to respond to customer service inquiries, to send marketing materials, to send text messages and to improve the website and marketing efforts.

BidRocket, LLC may send emails to users and others who interact with the website, such as emails about product releases or blog posts. Users that register on the BidRocket website may be automatically subscribed to receive marketing correspondence. These emails are accepted as part of an ongoing commercial relationship and will have an unsubscribe link.

BidRocket, LLC may also allow users to send various transactional and outreach emails. Unless such emails are accepted as part of an ongoing commercial relationship, or otherwise, they will contain an unsubscribe link.

BidRocket, LLC may or may not process any underlying payments facilitated by the website. All payments are processed by our electronic transaction partner, Stripe, https://stripe.com/us/privacy, a third-party payment processing company. Stripe is a Level 1 vendor with the highest, most secure level of PCI compliance. Financial data used to complete a transaction is entered on hosted iframes secured on Stripe's own servers. BidRocket, LLC does not store or have access to a user's credit card number.

BidRocket, LLC at times may share your personal information with other business partners who assist us in performing core services related to the operation of the website. These core services may include, but are not limited to, technical assistance associated with a user's navigation of the BidRocket website.

BidRocket, LLC at times may share your personal information with other business partners who assist us in performing core services related to the operation of the website. These core services may include, but are not limited to, technical assistance associated with a user's navigation of the BidRocket website.

Any organization and its volunteers/users accessing the BidRocket website to conduct their event, or make donations through the website, will have access to user information, except for credit card numbers. Please note that making a donation "anonymous" hides user donation from public activity feeds, not the underlying beneficiary.

If users create a user profile, then the user will be able to see the profile when they are logged in. The information in the user profile remains inaccessible to the public. In order to prevent unauthorized access to a user profile, users should not share login information with other people.

Pages created on www.bidrocket.com are indexed by search engines and are accessible to the public. However, pages created by users who build a registration site are private and are not accessible to the public through search engine indexing or through the internal search function. Information posted on registration pages, can be accessed by other people via a link shared by the event administrator. Users should exercise caution when deciding to share information on these pages. BidRocket, LLC cannot control who accesses shared information or how other parties will use that information.

If a user knows or suspects that their credit card information or account information has been stolen, misplaced or used without the user's authorization, the user should contact BidRocket, LLC immediately. Upon notification, BidRocket, LLC will take reasonable steps to secure that user's account. Users are responsible for the safety and security of their account login information. Users should logout after each session and should never share their login information.

BidRocket, LLC is for a general audience and is not targeted towards children. Children under 18 years of age are prohibited from using the BidRocket website per the BidRocket, LLC's Terms of Service. If a user's child has accessed the website and submitted personal information, please contact BidRocket, LLC and we will endeavor to remove that information from the website and our database.